Terms of Service

BloomOS Coaching is owned and operated by Jacinta Maree Crough (trading as BloomOS Coaching), based in Queensland, Australia. When you use the platform, you are entering into an agreement with Jacinta Maree Crough.

By creating an account or continuing to use BloomOS Coaching you agree to these terms. If you are using BloomOS on behalf of a coaching practice, you confirm you are authorised to accept these terms for it.

• You must be at least 18 years old and provide accurate details.
• Keep your password private. You are responsible for activity under your account.
• Tell us promptly if you believe your account has been accessed by someone else.

A coach is responsible for their own coaching relationships, the advice they give, the fees they charge, their professional qualifications and insurance, and for obtaining client consent before recording personal information in BloomOS.

BloomOS provides the tools. BloomOS is not a party to the coaching relationship between a coach and their client.

BloomOS and its practice experiences are educational and developmental tools. They are not medical, psychological, legal or financial advice, and they are not crisis support. In an emergency in Australia call 000, or Lifeline on 13 11 14.

• Do not upload unlawful, harmful or infringing content.
• Do not attempt to access another practice's or another person's data.
• Do not resell, copy or reverse-engineer the platform.
• Do not use the platform to send unsolicited marketing (spam) to clients or leads.

Subscription fees are shown in Australian dollars and are charged in advance for each billing period. Subscriptions renew until cancelled. You can cancel at any time and keep access until the end of the period you have paid for.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are set out in Paddle's Buyer Terms.

We offer a 30-day money-back guarantee. See our Refund Policy.

Where a coach charges their own clients through BloomOS, the coach sets those prices and is responsible for their own invoices, refunds, GST and tax obligations.

You own the content and records you put into BloomOS. You grant us permission to store and process it only so we can provide the service to you. You can export your data at any time.

We work to keep BloomOS available and backed up, but we cannot guarantee uninterrupted service. Maintenance, updates or issues with third-party providers may cause downtime.

Nothing in these terms excludes rights you have under the Australian Consumer Law. Otherwise, to the extent permitted by law, our liability is limited to resupplying the service or refunding the fees you paid in the previous three months, and we are not liable for indirect or consequential loss.

You may close your account at any time. We may suspend or close an account that breaches these terms. On closure we delete your data, except where we must keep records to meet legal obligations.

We may update these terms; we will tell you about material changes. These terms are governed by the laws of Queensland, Australia.

Questions: hello@bloomoscoach.life